A large base of loyal customers is one of the main goals of any law firm striving for success and profit growth. To achieve this goal, the client-oriented strategy of Customer Relationship Management and its tools, in particular, will surely help.
CRM for a law firm is software that you can use to optimize customer relationships. The system automates the client service: it helps to quickly process requests received from different channels (from the site, through the call center, via email), collect and store information for each contact. The accumulated data can be used both in the personal work of specialists and for general business analytics.
As a rule, CRM for law firms allows you to optimize and automate the company’s internal processes and provides the following opportunities:
- maintain a centralized customer base, a history of relationships with them;
- automate workflow, significantly reducing the time for the preparation of documentation;
- promptly monitor the execution of orders;
- inform customers about the availability of documentation;
- track financial performance through the statistical system;
- configure the access rights for system users, limiting their visibility.
Here you can read more about various characteristics of that software.
Bpm’online
Bpm’online CRM for law firms is a powerful system to automate company activities, including project and resource management, a financial analysis unit, and an analytical module that provides comprehensive project analysis, as well as a plan-actual analysis of budget implementation based on the consolidated financial accounting for all units.
Moreover, bpm’online CRM software can be used as a tool for building and company budget managing, as well as for maintaining complete financial accounting.
Law Ruler
Law Ruler CRM is an efficient solution for law companies with extensive functionality. It establishes internal control of work processes. Statistical reports show the effectiveness of departments and each specialist in particular. To check the quality of service, you can listen to phone conversations, look at the information on your personal card.
In addition, CRM guarantees the overall security of the database and the confidentiality of client data. Managing access rights to the elements of the system eliminates the leakage of information, even within the company.
Actionstep
Actionstep is powerful legal practice management software. It was designed for law business and comprises a special set of functionality for it.
Actionstep cloud service combines a large number of functions for automating and simplifying the work of employees of small and medium-sized legal businesses including time recording, billing, full general ledger, trust accounting, managing of marketing, sales, employees, passwords, facilities, and insurance policies.
The system is flexibly configured for your business to solve exactly your tasks.
Description: Top 3 best CRM solutions for your law firm. Learn about the most efficient solutions for your business.